Privacy Policy

Last updated: please refer to the date shown on this page when you visit it.

This Privacy Policy explains how Mizoho ("we", "us", "our") collects, uses, stores and protects personal data when you visit this website and use the contact form on it. We are committed to handling your personal data lawfully, fairly and transparently, in line with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.

1. Who We Are

Mizoho is the controller of the personal data described in this policy. Our details are:

Company name: Mizoho
Address: 75D Roundhay Road, Leeds, LS2 0WQ, United Kingdom
Email: [email protected]
Phone: +44 113 824 5917

2. What Personal Data We Collect and Why

The only way this website collects personal data directly from you is through the form you can complete to get in touch with us. The table below summarises what we collect and the reason for it.

Data	Purpose
Name	To address you correctly when we reply to your enquiry.
Email address	To respond to your message and continue the conversation with you.
Phone number (if you provide it)	To contact you by telephone where you have asked us to or where it is the quickest way to help.
The content of your message	To understand your question or request and to give you an accurate answer.

Please do not include sensitive information in your message, such as health details or financial account numbers. We do not need it to answer an enquiry.

3. Legal Basis for Processing

Under the UK GDPR we must have a lawful basis for using your personal data. We rely on the following:

Legitimate interests (Article 6(1)(f)): we process the details you submit in the contact form because we have a legitimate interest in replying to people who contact us and in running our business. We have considered your interests and rights and believe this use is reasonable and expected when you send us an enquiry.
Steps prior to entering into a contract (Article 6(1)(b)): where your enquiry is about using our services, we process your data to respond to your request before any agreement is made.
Consent (Article 6(1)(a)): we rely on your consent for advertising measurement (see section 5) and for storing your consent choice. You may withdraw consent at any time.

4. Cookies

This website sets only one cookie:

Cookie name	Purpose	Duration
`privacy_state`	Stores your consent choice so that we do not ask you again on every visit.	One year

We do not use analytics on this website. We do not set session cookies or any other cookies beyond the one listed above.

5. Advertising Measurement

Advertising measurement runs only if you have given your consent, and only on the confirmation page shown after you submit the form. If you decline consent, no advertising measurement takes place. You can change your choice at any time by clearing the privacy_state cookie in your browser settings, after which you will be asked again on your next visit.

6. How Long We Keep Your Data

We keep personal data only for as long as it is needed for the purpose for which it was collected:

Contact form enquiries: we keep your message and contact details for as long as it takes to deal with your enquiry, and for a reasonable period afterwards in case of follow-up questions. We then delete or anonymise them.
Consent choice: the privacy_state cookie remains on your device for one year unless you delete it sooner.

If we are required to keep information for longer to meet a legal obligation or to establish, exercise or defend legal claims, we will keep it only for as long as necessary for that purpose.

7. Who We Share Your Data With

We do not sell your personal data. We share it only where necessary and only with:

Service providers who help us operate this website and handle email and communications on our behalf, acting under our instructions and bound by appropriate data protection terms.
Professional advisers, such as legal or accounting advisers, where needed to protect our legal rights or meet our obligations.
Public authorities, where we are legally required to disclose information.

If any of our providers process personal data outside the United Kingdom, we ensure that appropriate safeguards are in place, as required by the UK GDPR.

8. Your Rights

Under UK data protection law you have the following rights in relation to your personal data:

Right of access: to ask for a copy of the personal data we hold about you.
Right to rectification: to ask us to correct inaccurate or incomplete data.
Right to erasure: to ask us to delete your data in certain circumstances.
Right to restrict processing: to ask us to limit how we use your data in certain circumstances.
Right to data portability: to receive your data in a structured, commonly used format where processing is based on consent or contract and carried out by automated means.
Right to object: to object to processing based on our legitimate interests.
Right to withdraw consent: to withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

How to exercise your rights

To exercise any of these rights, email us at [email protected], or write to us at 75D Roundhay Road, Leeds, LS2 0WQ. Please tell us which right you wish to exercise and give enough detail for us to identify you and your enquiry. We may ask you to verify your identity before acting on a request.

We will respond within one month of receiving your request. If your request is complex or we receive a number of requests, we may extend this period by up to two further months, and we will tell you if that is the case. We do not normally charge a fee.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. No method of transmission over the internet is completely secure, but we work to keep your information safe and limit access to those who need it.

10. Complaints

If you have a concern about how we handle your personal data, please contact us first at [email protected] so that we can try to put things right. You also have the right to lodge a complaint with the UK supervisory authority for data protection, the Information Commissioner's Office (ICO), at ico.org.uk.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The latest version will always be published on this page, and we encourage you to review it periodically.

12. Contact Us

For any question about this policy or the way we handle personal data, contact us:

Mizoho
75D Roundhay Road, Leeds, LS2 0WQ, United Kingdom
Email: [email protected]
Phone: +44 113 824 5917